Ordering & Policies

How to Place a Order: Start by browsing through the The Electronic Catalog™. There is a small quantity-box below the item that you are interested in. Click in the box and enter your desired quantity of the item. If you have another item on the same page, then enter the quantity for that item as well. Then, simply click on the Place Order button. You can browse our catalog as much as you like before you actually place your order; our software will remember all of the items that you have in your shopping cart. When you are ready to finish your order, click on the Check-Out words on the bottom of any page.

Our ordering system is relatively painless. Orders can be placed On-Line. A duplicate copy of your order will be sent to you and to us, via email. Note that your credit card number is secured and is NEVER transmitted over the internet - other than when you enter it and then process the order. You can also order by Phone, Fax, Mail or E-Mail. Also note that we verify All credit cards against the Name, Address, Phone Number and CID you supply.

Phone: Our phone lines are available 11½ -hours a day - 8:30 AM to 8:00 PM. However, the website requires a lot of maintenance, so you may find someone in after hours and on weekends. Call: (800) 347-6222 or (304) 296-8800. Be ready with item numbers and your name, shipping address and credit card information. We will also need a day or evening phone number in case we have to contact you about your order.

Fax: FAX your order 24 hours a day, 365 days a year to (304) 296-5284. Be sure to include items you wish to order, your name, business, shipping address and credit card information. Be sure to sign your order! Also, include a day or evening phone number in case we need to contact you.

Mail: Mark the items you want on a blank sheet of paper, and send your order to:

a2z Mobile Office Solutions, Inc.
2026 Pinecrest Drive
Morgantown, WV 26505

Be sure to include item numbers or names, shipping address and credit card information. We also need a day or evening phone number in case we have to contact you about your order.

E-Mail: Note the items you want, and send your order to: Service@a2zsolutions.com We will respond to your order (a human being, not a machine or BOT). Again, be sure to include item numbers or names, shipping address and credit card information. We also need a day or evening phone number in case we have to contact you about your order.

Shipping: Orders are normally shipped the same day, if the order is received by 3:00 PM Eastern Standard Time. Our goal is to get you your order as quickly and reliably as possible, however not everything is available immediately. We normally ship by FedEx Ground, or FedEx Express, depending upon the destination. International Orders are shipped FedEx International Express, unless you designate otherwise.

Methods of Payment: We accept Visa, Mastercard, American Express, Discover, Personal Check or International Money order. Purchase orders are acceptable from approved institutions. We reserve the right to allow your personal check to clear before your order is shipped.

International Orders: We welcome international orders and are quite proud to have shipped to over 80 different countries! While we speak English only, we will do what we can to accommodate other languages (Morgantown is the location of a major University). International orders are normally shipped via FedEx International Express. We will make other arrangements per your request. Shipping charges vary greatly depending on method of shipment and destination. Please contact us for shipping cost if they are of concern. All international shipping costs are actual costs. All orders must be prepaid. For international orders, we accept Visa, Mastercard, Discover, American Express, and International Money Orders payable in US Dollars and Wire Transfers. Our processing bank requires that all international orders be accompanied by a signature, so we require that you fax your order to us, with signature, to us at (304) 296-5284, with the following heading:

International Orders
a2z Mobile Office Solutions, Inc.
2026 Pinecrest Drive
Morganown, WV 26505 USA

You can also wire transfer money directly to us. Personal or business checks are acceptable if they are drawn on a U.S. Bank. Be sure that all amounts are shown in U.S. dollars.

NOTE ON INTERNATIONAL ORDERS: Customer is responsible for all Import Duties and/or taxes that might apply.

Return Policy

We offer our customers a no questions asked (well, we might want to know what you didn't like about a product) 30-day return policy. Note than all Special Order Items and Special Handling Items will be charged between 15 and 20% Restocking fee - depending upon the manufacturer. We realize that occasionally a product will not work or you may order something that does not live up to your expectations. We want you to be happy with your purchase. We are counting on you not to abuse this service. All returned merchandise MUST be in new condition. When returning merchandise, please call for a Return Authorization Number (RAN) which must be on the shipping label - also, be sure to include a copy of your invoice, a phone number where your can be reached during the day, and a description of why your are returning the product. We also require all discs, manuals, registration cards, boxes and packaging materials be returned. These materials must be in new condition or we cannot accept the merchandise for return. We reserve the right to refuse for return , damaged or incomplete packages. Batteries that have been successfully charged can not be accepted, as you have begun their 'life-cycle'. We may charge up to a 20% restocking fee for returns that are damaged or incomplete. Be sure to package your merchandise in a suitable container for shipping. The most common problem we experience is getting retail boxes that are shipped in envelopes and are smashed flat by the time we get it. A full refund CANNOT be issued for damaged merchandise. Mail your return to:

a2z Mobile Office Solutions, Inc.
RAN Number:
2026 Pinecrest Drive
Morgantown, WV, 26505

Return postage must be prepaid. Please indicate if you would like us to credit your charge card or exchange for different merchandise. Shipping charges are not refundable.

NOTE: Shipping and Handling Costs are NOT Refundable.

Security

To repeat, we have done everything possible to make your information as secure as possible, without falling into the media hype. Your credit card number will Never Be Transmitted over the internet. You will be prompted to complete your Ship To information. Complete the form as requested by simply following the prompts.

Delivery Tips

Thank you for your business!

Customer Service Questions?

Simply email your questions to:

Service@a2zsolutions.com with your question.

Or, you may call us at (304) 296-8800
Customer Service Hours (Eastern Standard Time):
Monday - Friday, 8:30 AM till 7:00 PM
Saturday and Sunday, Sometimes Open - Sometimes Closed (we have a very large catalog that requires lots of maintenance, so someone will usually be able to assist you.) We respond to voice messages as well!

a2z Mobile Office Solutions, Inc. Privacy Policy
Any information you provide to us is private. Period. Our server recognizes the home server of visitors and nothing else. Therefore, individually identifiable e-mail addresses are not captured or stored for future use, unless you provide them by posting a message to a2z Mobile Office Solutions, Inc. Data on our home servers are aggregated for internal review and then discarded.

Persons who communicate with a2z Mobile Office Solutions, Inc. on-line, and therefore supply a2z Mobile Office Solutions, Inc. on-line with an e-mail address may receive future communications from us by e-mail. As we have not even thought about SPAMMING, there is little chance that we will email you other than in response. If you do not wish to receive e-mail messages from a2z Mobile Office Solutions, Inc., please notify us by e-mail at B.Lee@a2zsolutions.com We do NOT sell our customers names. We do Not telemarket either.

From time to time, companies with products not included in our product line - and other organizations, ask to send their catalogs and brochures to our customers. We nicely tell them to buzzzz offfffff!


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Copyright © 1995-2004, a2z Mobile Office Solutions, Inc. Epitome® is a registered trademark of a2z Mobile Office Solutions, Inc. All rights reserved. All brand names and product names used on these web pages are trademarks, or trade names of their respective holders. For further information contact: B.Lee@a2zsolutions.com